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Q:
I am unable to access certain groups via the
web to news gateway, why?
A:
As it is stated in our
disclaimer, some groups are
only accessible via a newsreader. The reason for this is due to a legal issues
in regards of providing a way to decode any images that some one else posted. If
you do encounter any questionable material that somebody, posted please let us
know so that we may remove the offending article.
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Q:
Some newsgroups seems to be
expiring very quickly, why?
A:
The rate of
article expiration will vary by group and will depend on the amount and size of
new articles coming in. This is especially true for binaries groups. We do not
set limits on retention time, the only limitation is the amount of disk space
available.
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Q:
Do I have to have a credit
card to sign up?
A:
No, you can also pay by
online check from our
Signup
page.
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Q:
How will your charge appear on my credit card statement?
A:
Toprotect your privacy, any charges will discreetly appear as CCBill.com *TBM
newsfeeds on your credit card statement.
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Q:
Why are there articles missing in the binaries newsgroups?
A:
This can happen for
several reasons. The most likely is that some of the articles (or parts of
articles) were filtered out as spam before they reached our servers. We do not
filter any incoming articles on our binaries servers, everything we receive from
our upstream is posted. Many news servers limit the maximum article size and if
any articles are in excess of that size the server will cancel it automatically
and it will not propagate out. Also, all news servers have the right to filter
out anything that passes through their server. Keep in mind that usenet was
designed to carry only plain text, not large binary files. Processing binary
articles places twice as much strain on the server as plain text articles do.
For these reasons no guarantee regarding completeness of binary articles is
expressed or implied by netfeeds.net.
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Q:
Some articles that I post from Netfeeds.net do not
seem to propagate to other news servers, why?
A:
Another news server may
be cancelling them . We can take no further responsibility for articles not
propagating once they have been sent to our upstream servers. Another reason
could be, if you have a record of abuse on our servers, your posting access may
have been disabled. Once your posting access has been disabled due to posting
abuse it will never be restored, so don't even ask. Nor will we issue refunds
for this reason.
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Q:
Is there a download limit?
A:
Yes. depending which package you purchased.
Please go to the
Signup page for more information.
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Q:
I need to change the credit
card I am using with netfeeds.net. What do I need to do?
A: You
can email us with your account number or username. We will cancel and send you
confirmation. Once this has been confirmed via email, your subscription has been
removed from active billing in our
database and will not be re-billed. However, your most recent bill on your
statement may not necessarily reflect the final charge from the website before
your
cancellation. You may not have received your statement showing your final
billing yet, since our memberships bill in advance for the billing cycle. You
will still have access to the site and newsfeed servers from your final billing
to the end of your term.
You can then subscribe with the same username.
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Q:
I am getting a "502
Authentication Error." What does this mean?
A:
A "502 Authentication
Error" means that you may have typed your username and/or password incorrectly.
Another possible cause is inaccurate or outdated credit card information.
User names and passwords are case sensitive!
Q:
What is the
POP3 and/or SMTP address?
A:
Netfeeds.net does not
provide E-Mail account with the usenet services.
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Q: I'm getting an AUTHENTICATION
FAILED message
A:
First, check that you
entered the correct username and password. If you forgot your username and/or
password, email
webmaster@netfeeds.net
about your problem and we shall resend your username and password to your
registered email. Unfortunately, we cannot send this info to a different email
because there is no way for us to authenticate your request.
If you are sure about your username and password, then the error may be
because your account exceeded the allowed number of simultaneous logins. Also,
some Usenet browsers do not disconnect cleanly, in which case you may have to
wait a few minutes before your account is cleared.
If you still need help, contact
webmaster@netfeeds.net.
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Note: If you see others abusing this system, please report it to
webmaster@netfeeds.net right away.
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